Report a breakdown in 60 seconds — from the machine itself
Stick a QR label on every machine. When something fails, the operator scans it, snaps a photo, marks severity and submits — no login, no training, own language, even offline. The Maintenance Head's phone rings with everything needed to decide.
Zero-friction reporting
A shop-floor PIN instead of operator accounts. Scan → photo → submit. Offline reports queue and sync automatically.
Best technician, suggested
At approval you see machine coverage (warranty/AMC) and technicians ranked by skill match, availability and on-call status.
Escalation timer
Unattended breakdowns re-alert approvers after your set minutes. Nothing sits unnoticed in a WhatsApp group again.
Honest downtime clock
Reported → approved → started → resolved: every timestamp is captured automatically, so the downtime split (waiting vs repairing) is real.
Common questions
Do operators need a login?
No. A single shop-floor PIN protects the QR pages; operators never manage passwords.
What if there is no network at the machine?
The report queues on the phone and submits automatically when connectivity returns.
Can reports arrive on WhatsApp?
Approvers get bell, email and WhatsApp alerts the moment a breakdown is reported.